So, you’re ready to join Lowkel with your small business? Great! We’re thrilled to have you. Signing up on Lowkel is easy and only takes a few short minutes. On this page, we’ll tell you how to get your business on Lowkel and get selling!

Registration/Sign-Up Process:

First, visit This is our registration page for merchant accounts. 

Email Address

Enter your email address. This should be an actual, direct email address that Lowkel can use to contact you, and we will send a verification code to verify this email. Please do not use general customer service email addresses.

Provide Your Name

Enter your first and last name.

Contact Number

This should be a cell phone or landline number that Lowkel can use to reach you directly. If you are not often at your retail location, do not use that location’s phone number. A personal or business cell number works the best here.

Select a Password

Make sure to choose a strong, secure password. We suggest using a combination of uppercase letters, lowercase letters, numbers, and symbols. This password is used for logging into your Lowkel store.

Accept the Terms and Conditions

Make sure you read and accept the Terms and Conditions, and then check that checkbox before clicking on sign up.

Sign Up & Verify Your Email

That’s it. Just press the “Sign Up” button, and you’re ready to go. You will receive an email at your provided email address, Open it and click on “Verify Email” to verify and proceed with the login.

Store Setup Process:

Now that you have successfully verified your email, you can log in and set up your store by providing the details below.

Create Store

  • Click on “New Store” and you’ll be moved to store details page.

Profile Photo

When you’re setting up your store, uploading a picture of your store is an essential step. Your picture will give your store a virtual “identity.” We suggest using your store or business’s logo for the profile photo.

Cover Photo

Your store cover can be anything you want. We suggest using the image of your storefront or a set of your product images/products filled shelf or something that showcases your line of products. It will help visitors analyze what kind of products they can see in this store.

Select Your Merchant Type

Lowkel facilitates 3 types of merchants, you can choose the one that suits you best.

  • Lowkel Merchant: Select this if you are a local retailer with a brick-and-mortar location and inventory; You will prepare orders for delivery team members to pick up & get paid directly minus commissions.
  • Limited Merchant: Select this if you are a local state-regulated retailer (distiller, winery, brewery, etc.) with a brick-and-mortar location, inventory & will prepare orders for pick up by delivery team members. You will be paid 100% of the product price and receive monthly service bills.
  • Hands-Free Merchant: Select this if you are a local retailer with a brick-and-mortar location, inventory, will not handle orders (but can view them), and our shopping team members will fulfill and deliver orders. Our shoppers will pay you in-store, and prices are marked up to account for extra costs.

Store Name and Slogan

This one’s simple! Just enter the name of your store — no need to include any “LLC” or “corp” here. Also, please enter your store slogan as it shows as a short description of your store.

Select Location

Type in your store’s brick-and-mortar location. Make sure you type in your retail location, not the location of your offices, PO Box, or administrative facilities, as the shoppers will visit here and Pick up / Shop items, so this needs to be the accurate location of your shop.

Contact Email and Number:

Email and Number will be auto-added from your sign-up details. You may change here if you wish to but login details will not be changed.

Select Categories

It’s essential to select the categories that your store offers from the drop-down box. If your store offers several different categories of items, make sure to check all that apply (you can select 3 categories at Max). It is important to give your customers a complete picture of what items you sell!


Describe your business, tell the origin story for your company, and why you started it.

Business Description

Provide your customer a description of your business. The information and presentation can contribute to the success of your business. This is an optional field.

Business Philosophy

Tell your customers the set of principles and beliefs that a company is working toward to achieve success. This is an optional field.

Return Policy

Tell us about your return policy for items.


Add any disclaimers about your business. This is an optional field.

Update Your Working Hours

Select your store’s open and delivery hours, so customers know when to order and drivers know when to come. You can always change the timings as per your schedule; make sure these are always up to date.

After this, your store will be pending approval from Lowkel Team; we’ll review your details and inform you via email about your store status.

You will be asked to select if you offer any of these:

  • Approval: Items that require over 18/21 approval?
  • Special Taxation: Items that require special taxation, not included in the purchase price?

And it’s done….

Our moderators will check your store details and will update your status. You will be notified by email when approved.

Questions, Comments, Concerns?

We want to hear from you! If you have any issues with the sign-up process, reach out to us directly at

Read about How to setup payments

April 20th, 2021 By lowkel  

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