Lowkel How?

Easily. Answer Below.

Frequently asked questions:

For Merchants

How do I know my customer’s cart is safe?
What’s your insurance policy?

Our delivery professionals take extra care to safeguard your cargo and make sure it is delivered in the same condition that it was received. That said, if something does happen, rest assured, knowing that your delivery is protected by Lowkel’s Cargo Insurance Policy. Lowkel also carries Liability, Hired Own, and Non-Owned Auto Insurance. On the rare chance that your delivery is damaged or lost, we will fix or replace your property immediately.

Our insurance policy does not allow us to carry people, weapons, drugs, fine art, items with a value greater than $10,000, or anything deemed illegal by US Federal and Local State Laws. Using Lowkel to transport any such items is a violation of our User Agreement.

While we do our best to uphold our commitment to quality, security, and efficiency, we, of course, do know that mistakes happen. To Report an Accident, click here. Please note, as a condition precedent to recovery, all claims for loss or damage must be filed within nine months of the delivery date.

We hope so! Below are our requirements for all Lowkel Merchants.

You must:

  • Operate a brick and mortar store or other commercial/industrial/warehouse/farm/Food Truck licensed for business.
  • Agree to maintain your store’s Lowkel Product Catalog, keeping pictures and prices up-to-date, and processing 90% plus of products ordered online.
  • Offer products at the same price or lower than you offer them in your store. In addition, we ask all merchants to provide a minimum 5% discount to our Member Drivers and Team Members. That said, we never mark-up your pricing or charge you additional fees. Have a bank account that is associated with the company name or a legal representative of the business.
  • Grow with us: Give us feedback to make us better.

It’s absolutely free to launch a store and no long-term contracts or commitments are required. Lowkel does charge a platform processing fee of 5% (with a 50¢ minimum on all orders).

We can! we are happy to hire all your delivery and product fulfillment needs. We have a variety of programs available to meet your delivery and fulfillment needs.

Your delivery is protected by Lowkel’s Cargo Insurance Policy. Lowkel also carries Liability, Hired Own, and Non-Owned Auto Insurance. On the rare chance that your delivery is damaged or lost, we will fix or replace your property immediately.

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